Steggy Support

Contact support@getsteggy.com. Include your app version, iOS version, device model, what happened and the steps to reproduce it. Do not send payment details or a full Health export unless support needs specific records to investigate your request.

Steps or history are missing

Check that Apple Health contains activity for the date in question and that Steggy is allowed to read the relevant categories. Open Steggy again after changing permissions. Health may return no records when access is denied, so an empty history does not by itself prove that permission was granted.

Weather is unavailable

Allow location access for Steggy in device settings and check your internet connection. Weather availability can vary. Core step tracking does not require location access.

Restore or cancel Pro

Open Steggy's subscription screen and choose Restore Purchases, using the Apple account that made the purchase. To manage or cancel billing, open your Apple account's Subscriptions settings. Deleting Steggy or choosing Delete All Data does not cancel billing.

Export or delete app data

Use the export option in Steggy Settings to create CSV and JSON files, then select where to save or share them. The JSON export contains profile information as well as activity data.

Use Delete All Data in Steggy Settings to remove local Steggy data. Original records in Apple Health and copies of files already shared are separate. If Health access is granted again, activity can be read again. Reconnect your paired Apple Watch so pending updates can reach it.

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